Returns and Exchanges
Your offer to purchase goods is accepted solely upon the terms and conditions stated below. Any additional or different terms and conditions proposed by you are rejected and shall have no effect. You agree that your order is an offer to buy, under these terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
All prices, discounts, and promotions posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing, promotions and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Most orders are processed within 48 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
You may email us or call customer service (323-650-0961). Once your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. You will not be charged for any item until it is shipped.
All returns should be sent to:
Hi BEAUIFUL YOU
ATTN: WEB RETURNS
717 N. Cahuenga, Studio B2
Hollywood, CA 90038
Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping.
Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and sale items cannot be returned for a refund. Naturally, we cannot take returns on overly used or worn products, as determined by Too Faced or products not bought online at toofaced.com. Please see below for information regarding international returns.
To return an item(s) please follow these simple steps:
1. Click to download a copy of the return form and list the items you are returning and your order number
2. We recommend shipping your return with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit.
3. Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are not refundable.
We do not refund shipping unless the return is a result of our error.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at Hi@HiBEAUTIFULYOU.com. Please provide the order number along with your email address and phone number for faster service.
International Return Policy
We are committed to ensuring our customers are fully satisfied. If for any reason, you would like to return the products you ordered, you can avail of our 30-day returns policy, which covers you for 30 days from the date you receive your order
Should you receive a damaged item, please take a photo of the item that clearly shows the damage, and email the photo to our Customer Care team (Hi@BeautifulYou.com). Please include a description of the damaged item, along with your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the outcome.
ITEMS PURCHASED AT RETAIL:
We are sorry, but we cannot accept merchandise purchased at a retail location. All items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance to their return policies. If you have any questions please contact Customer Service 323-650-0961 Monday – Friday 8:30 AM-4:30 PM Pacific Standard Time, excluding holidays, or email Hi@HiBeautifulYou.com.
Hi BEAUIFUL YOU accepts orders that are billed and shipped to locations within the United States. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Hi BEAUTIFUL YOU shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Hi BEAUTIFUL YOU is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the United States. We reserve the right to define which products may be delivered to your country. Please note that many countries have specific import restrictions on certain products of materials, it is the responsibility of customers to check local customs regulations before placing an order for international delivery. All purchases will be made in US dollars. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery.
For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Your credit card will be billed once your order is shipped.
We are required by law to collect state sales tax on orders being shipped to states in which we have nexus.
We do not offer price adjustments on any products.
Although we try to represent our shades and describe and depict textures of items as accurately as possible, the actual colors you see depend on your monitor and product descriptions, colors, information, or other content is subject to change.
Hi BEAUIFUL YOU shall not be liable for any delay or failure of performance due to conditions or events beyond its reasonable control, including, without limitation, natural disasters, accidents, labor disputes, shortages, ordinances, rules and regulations and inability to obtain material, equipment or transportation. If Hi BEAUTIFUL YOU production of merchandise is curtailed or suspended, deliveries may, at Hi BEAUTIFUL YOU's option, be cancelled or be proportionately curtailed and then, at Hi BEAUTIFUL YOU's option, resumed upon the removal of the cause so interfering with production and continued until the entire quantity purchased hereunder has been delivered. Hi BEAUTIFUL YOU shall have the right to allocate its available supply of goods among its customers and affiliates in such manner as Hi BEAUTIFUL YOU deems fair and equitable.
Hi BEAUTIFUL YOU MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE GOODS DESCRIBED HEREIN, INCLUDING WITHOUT LIMITATION ANY REPRESENTATION OR WARRANTY CONCERNING THE DESIGN, MANUFACTURE, USE OR PERFORMANCE OF ANY SUCH GOODS OR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Hi BEAUTIFUL YOU TOTAL LIABILITY FOR ANY COST, LOSS, DAMAGE OR OTHER POTENTIAL OR ACTUAL EXPENSES ARISING DIRECTLY OR INDIRECTLY OUT OF THE PURCHASE AND SALE OF THE GOODS DESCRIBED HEREIN SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE GOODS WITH RESPECT TO WHICH ANY CLAIM IS MADE, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE. IN NO EVENT SHALL Hi BEAUTIFUL YOU BE LIABLE IN ANY WAY FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES EVEN IF Hi BEAUTIFUL YOU IS INFORMED OR IS OTHERWISE AWARE OR SHOULD BE AWARE OF THEIR LIKELIHOOD.
All matters arising out of or relating to the purchase of goods are governed by and construed in accordance with the internal laws of the State of California, USA without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of California.
Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the State of California in each case located in the County of Orange, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.